SHIPPING & RETURNS
hello! as a small business owner I appreciate your support more than you can know. I am generally able to ship within 5-7 days, however, everything Through Rain or Shine runs through me, and sometimes life happens. I will do my best to notify you if something is running late, and in turn, I hope you can afford me patience and kindness as a one person operation. this is not a big box store or online giant.
if you would like to combine orders, please email me with your order numbers and I may be able to partially refund your shipping cost, depending on the situation. if labels have already been purchased I cannot guarantee this.
all wholesale orders will include a tracking number.
RETURN & EXCHANGE POLICY
if you've changed your mind or have an issue with your purchase, please let me know as soon as possible. we deal with returns and exchanges according to the situation.
please note: if you are purchasing internationally and do not upgrade your shipping to include a tracking number, these packages occasionally arrive late. it is extremely rare that they are not delivered. if you suspect your package has been lost in the mail (has not been delivered 3+ weeks after the estimated delivery) please contact me.